Data you send us through the form
First name and surname, company, email address, phone number if you provide it, country, type of project, sales channels, approximate quantities and the text of your message.
Privacy
Privacy notice
This notice explains which personal data we collect on the www.roklar.com website, why we collect it and what rights you have. It is provided under Articles 13 and 14 of Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR).
Data controller
Roklar Cosmetics srl, Via Spoleto 31, 00071 Pomezia (Rome), Italy, VAT no. IT13309041005. For any questions about your data, write to [email protected] or to our certified email (PEC) address [email protected].
What data we collect
Billing and shipping details
If your project goes ahead, we ask you, on the private page of your project, for the details we need for the sales documents and the shipment: company name, VAT number and tax code, addresses, the recipient code or PEC address for Italian electronic invoicing, the email address for invoices, and the name, phone number and email address of a contact person. We use them only to prepare pro forma invoices, invoices and shipping documents and to arrange deliveries.
Data you send us to receive the checklist or our emails
Your email address and, if you provide them, your name and type of business.
Browsing data
To run the website and keep it secure, our providers record technical data such as IP address, browser type, pages requested, date and time. We do not use this data to identify you.
Cookies and statistics
We use technical cookies and Google Analytics. Without your consent Google Analytics does not store cookies and collects only anonymous, aggregated data; with your consent it uses statistics cookies. You will find the details in our cookie policy.
Why we process your data and on what legal basis
| Purpose | Legal basis |
|---|---|
| Replying to your request and preparing a quote, the pro forma invoice and the shipment | Pre-contractual measures taken at your request (Art. 6(1)(b) GDPR) |
| Managing the business relationship if you become a client | Performance of a contract and legal obligations (Art. 6(1)(b) and 6(1)(c)) |
| Sending you the checklist, guides, news and marketing communications by email, if you subscribe or ask for them in the form | Your consent (Art. 6(1)(a)), which you can withdraw at any time with the link at the bottom of every email |
| Aggregated, anonymous statistics on the use of the website, without cookies | Our legitimate interest in improving the website (Art. 6(1)(f)) |
| Statistics with Google Analytics cookies | Your consent (Art. 6(1)(a)), which you can withdraw at any time |
| Website security and abuse prevention | Our legitimate interest (Art. 6(1)(f)) |
We send you emails with guides, news and offers only if you give us specific consent, which we ask for separately and confirm with a verification email (double opt-in). You can unsubscribe at any time with the link included in every email.
Do you have to provide your data?
The fields marked as required in the form are needed to reply to you: without them we cannot handle your request. Consent to statistics cookies is optional and the website works even if you refuse it.
Who we entrust your data to
Your data is processed by our authorised staff and by providers acting on our behalf as data processors:
- ActiveCampaign, LLC (United States): management of contacts, reply emails and emails with guides and news
- Cloudflare, Inc. (United States): website hosting, security, spam protection for the form
- Google Ireland Ltd / Google LLC: business email and, with your consent, Google Analytics
We do not sell or transfer your data to third parties.
Transfers outside the European Union
Some providers are based in the United States. Transfers take place on the basis of the EU-U.S. Data Privacy Framework, to which these providers adhere, and of the standard contractual clauses approved by the European Commission.
How long we keep your data
- Quote requests: 24 months from the last contact, if you do not become a client
- Client data: for the duration of the relationship and then for 10 years, as required by tax law
- Email subscription: until you unsubscribe; if you do not open any email for 24 months, we cancel your subscription
- Google Analytics statistics data: 14 months
- Browsing data: for the time strictly necessary for security, usually a few days
Your rights
You can ask us at any time to access your data, rectify it, erase it, restrict its processing, receive it in a machine-readable format (data portability) or object to its processing (Articles 15–22 GDPR). You can also withdraw any consent you have given, without affecting the processing carried out before the withdrawal.
To exercise these rights, write to [email protected]. We reply within 30 days.
If you believe that the processing of your data infringes the GDPR, you can lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali), www.garanteprivacy.it.
Updates
Last updated on 13 October 2026. If we change this notice, we will publish the new version here.